Assessment Of Manpower-Development- And-Training on Service Delivery among United Bank for Africa (UBA) Staff in Otukpo Local Government Area of Benue State, Nigeria
DOI:
https://doi.org/10.64348/zije.2025187Keywords:
Assessment, Manpower, DevelopmentAbstract
This study assesses the impact of manpower development and training on service delivery among United Bank for Africa (UBA) staff in Otukpo, Nigeria. In the dynamic and competitive banking sector, human capital is a critical driver of organizational success. Effective manpower development and training programs are essential to enhance employee skills, improve performance, and ensure high-quality service delivery. This research investigates the current state of training initiatives at UBA Otukpo, identifies gaps in employee development, and examines the relationship between training and service delivery outcomes. Using a mixed-methods approach, data will be collected through surveys, interviews, and performance metrics to evaluate the effectiveness of existing programs. The findings aim to provide actionable insights for UBA management to optimize training strategies, boost employee productivity, and strengthen customer satisfaction, ultimately contributing to the bank’s operational excellence.
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